Bluebird Care (Stratford & Warwick) is a Good-rated domiciliary care agency with an Outstanding well-led rating, maintained from its previous inspection. The service demonstrates exceptional governance, a strong learning culture, and person-centred values embedded across all aspects of care delivery.
Strengths
· Overwhelmingly positive feedback from people and relatives about consistent, high-quality care enabling people to remain in their own homes.
· Strong 'no blame' culture encouraging staff to report mistakes, with robust incident investigation and learning processes.
· Outstanding governance with person-centred values embedded throughout service development and delivery.
· Active participation in university-led dementia research and medical school focus groups, demonstrating commitment to evidence-based improvement.
· Innovative use of electronic care planning app enabling relatives to have daily oversight of care.
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuse and avoidable harmGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
safe: Is consent to care and treatment always sought in line with legislation and guidance?Good
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding
well-led: Continuous learning and improving careOutstanding
well-led: Engaging and involving people using the service, the public and staffOutstanding
well-led: Working in partnership with othersOutstanding
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsOutstanding