Cherish UK Limited received a Good rating across all five key questions on its first CQC inspection, with 94 people receiving a domiciliary care service that was found to be safe, well-managed and person-centred. Minor themes around staffing consistency and variable staff competency were identified but were already being addressed by the provider.
Concerns (3)
minor
Staffing levels
— “Some people felt weekend calls were a little 'haphazard'.”
minorPerson-centred care — “Some people told us they were not asked about same gender support.”
minorStaff competency — “People and their relatives said some staff worked better than others. One person said, 'A lot of them are quite good but some do need a bit more training.'”
Strengths
· Staff were safely recruited with DBS checks, work references and identity verification completed for all staff files.
· Comprehensive induction and ongoing training programme provided, including external training opportunities supported by management.
· Electronic care planning system with GPS tracking enabled real-time monitoring of visits and alerts for late or missed calls.
· Strong collaborative partnership with local authority, praised as 'a very good proactive partner in the delivery of Home Care and reablement.'
· Medication management systems included staff training, competency assessments and audits with clear action records.
Quality-Statement breakdown (21)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance, and the lawGood
effective: Staff support: induction, training, skills, and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity, and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Continuous learning and improving careGood