ReadyCQC — A weekly field guide to CQC home-care regulation

criticalMedication management — “MARs did not include a record of the individual medicines and what each medicine looked like from people's medicine blister packs, therefore staff had limited guidance”

criticalMedication management — “medicine dosage and administration instructions were not always recorded on the MAR and staff did not always make accurate records when they administered a person's medicines.”

criticalGovernance — “Auditing systems were not always robust and auditing processes had not picked up on the discrepancies we found during this inspection.”

criticalRecord keeping — “Systems had not been effectively established to ensure accurate and contemporaneous records were maintained. Regulation 17(2)(c)”

moderateGovernance — “The provider did not have a robust quality framework in place to drive service improvements, and was reliant on the local authority carrying out quality checks.”

moderateMissed or late visits — “Staff rotas showed there was no travel time between calls. Some people told us staff don't always arrive on time for their visits, and don't stay the full length.”

moderateCare planning — “Care plans did not always contain information about people's culture or religion and how this impacted on their care needs.”

moderateCare planning — “People's communication needs were not always detailed in the care records.”

moderateConsent / capacity — “People's initial assessments contained information about people's cognition. However, this information was not always included in people's care plans and the provider had no specific mental capacity assessments in place.”

Age Concern Home Care - South Manchester

Inspection reports (3)