critical“People's needs assessments focused on their healthcare needs and did not include information about how they wanted their personal care carried out or any information about their gender identity or sexual orientation.”
person centred care
1 finding
critical“People's care plans were task orientated and did not contain sufficiently personalised information for staff to support them in an individual way.”
governance
1 finding
critical“The provider's audits did not always contain accurate information and had not identified the issues we found during our inspection. This meant they were not always effective.”
record keeping
1 finding
moderate“Daily records of people's care were not always completed. This meant the provider was not always able to monitor the risks to people.”
infection control
1 finding
moderate“Staff had not always worn personal protective equipment (PPE) when providing people's care. One person's relative told us, "No PPE was worn".”
staffing levels
1 finding
critical“The provider had not always obtained suitable references from previous employers regarding the conduct of staff who had previously worked in health or social care or with vulnerable adults.”
communication with families
1 finding
moderate“Care plans did not include guidance for staff about how to meet people's communication needs, including what formats in which to give people information.”