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Date of assessment 11 February 2026 to 2 March 2026. We carried out a site visit on 11 February 2026. The service is a domiciliary care agency which provides live in care to people in their own homes. This was a planned assessment where we followed up on previous breaches of regulations in relation to safe care and treatment, staffing, fit and proper persons employed and good governance. At this assessment we found improvements had been made and the service was no longer in breach of regulations. Staff were safely recruited and received training which gave them the skills and confidence to safely and effectively support people. People who required support with medicines received support from staff who had undertaken specific training to carry out this task. The provider was committed to providing high quality care and support. They had systems in place, such as audits and spot checks, to monitor quality and identify shortfalls. Shortfalls were addressed in a timely way. Any minor issues identified during this assessment were rectified before the end of the assessment demonstrating the providers commitment to quality and improvement. Staff were extremely positive about the registered manager and the management of the service. All staff told us they would recommend 1-2-1 Live in Care as a place to work. Staff felt very well supported. Although many staff worked alone with the person they supported, all said they could ask for advice or support at any time. Staff felt valued and listened to. The provider carried out assessments before a person began to use the service. These assessments included people’s likes and dislikes to enable staff to be matched to people. Staff lived with people in their own homes to provide care and support when people wanted and needed it. This enabled the service to provide very personalised care and ensure people continued to be able to follow their own routines.
npm run etl:reports -- --location 1-13031179547.1-2-1 Live In care Ltd is a domiciliary care service that provides personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the assessment, the service supported 16 people who received personal care. We carried out an assessment of the service which started on 23 May 2024 and was completed on 17 June 2024. This was the service’s first assessment since registration. We reviewed information we had received about the service since its registration. We reviewed a range of records we requested from the provider. This included 5 people's care records and medicine records. We looked at 3 staff files in relation to recruitment and staff training, induction, and supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed. We spoke with 10 staff members, this included the registered manager, who is also the provider and the deputy manager who is also a business partner. We sought feedback from 3 people who used the service and 5 relatives. We also sought feedback from professionals working with the service. The registered manager explained to us the extenuating circumstance which took place within the management team recently. We took this into account when considering what enforcement action was necessary and proportionate to keep people safe. We have identified breaches of regulations in relation to safe care and treatment, safe recruitment, training and good governance. We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and continue to monitor information we receive about the service, which will help inform when we next assess.
npm run etl:reports -- --location 1-13031179547.