moderate“one person had a diagnosis of epilepsy within their assessed needs. There was no information within the care plan to guide staff about the condition, how they should support the person when having a seizure”
record keeping
1 finding
minor“People's risk assessments did not include information about how they could turn off water, gas, or electricity supply in the event of an emergency.”
communication with families
1 finding
minor“A relative told us they had not seen the care plan and was not always assured what care their loved one was receiving.”
person centred care
1 finding
minor“A relative and a person told us they felt the staff did not know them well and did not always engage with them.”