Avalon Teesside Services received an overall Good rating following a focused remote inspection of the Safe and Well-led key questions, with the Well-led rating dropping from Outstanding to Good since the last inspection in 2018. No regulatory breaches were identified; the service demonstrated safe staffing, effective medicines management, strong governance and a positive person-centred culture.
Strengths
· Relatives described staff as 'kind', 'caring' and 'helpful', with consistent staffing teams arriving on time
· Medicines safely administered by trained and competent staff with regular audits and checks
· Effective risk assessment and incident review systems with identified learning
· Safe recruitment procedures including all appropriate pre-employment checks
· Strong quality assurance process with regular audits, spot checks, surveys and stakeholder engagement
Quality-Statement breakdown (8)
Systems and processes to safeguard people from the risk of abuse
safe:
Good
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Managers and staff being clear about their rolesGood
well-led: Engaging and involving people, the public and staff; Continuous learning and improving care; Working in partnershipGood