Aqua Robson Care Thurrock received a Good rating across all five key questions on its first inspection, with relatives and people using the service providing consistently positive feedback about compassionate, personalised care. Minor improvements were recommended regarding staff recruitment records and end-of-life care documentation, both of which the registered manager committed to address.
Concerns (2)
minor
Record keeping
— “Minor improvements were needed to staff recruitment files to ensure they meet regulation. For example, staff files did not include staff's proof of address.”
minorEnd-of-life care — “There was limited information in the support plans we reviewed relating to people's end of life wishes. The registered manager told us they will review this.”
Strengths
· Positive feedback from relatives praising staff who go above and beyond and treat service users like family
· Safe recruitment practices with DBS checks completed and immediate corrective action taken on identified gaps
· Detailed and personalised care plans reviewed regularly and co-produced with families and health professionals
· Staff up to date with mandatory training and competency-assessed before administering medicines