ReadyCQC — A weekly field guide to CQC home-care regulation

criticalGovernance — “The provider had not operated an effective system to assess, monitor, and improve the quality and safety of the service provided. This is a breach of regulation 17.”

moderateRecord keeping — “There was a lack of personalisation in care records...spelling errors in both care and audit records and an element of copying and pasting within daily note records.”

moderateMedication management — “The code recorded on a medicine administration record (MAR) relating to medicine doses not being available was not consistently recorded by staff.”

moderateCare planning — “Known risks for people had not been robustly risk assessed...one person had bed rails attached to their hospital bed, and this required a more in-depth risk assessment.”

moderateIncident learning — “A falls risk assessment highlighted that a person had had two falls in one month...the registered manager had failed to record these two incidents.”

moderateOther — “New staff's full career history along with a written explanation of any gaps hadn't been explored by the registered manager.”

minorStaff training — “There was a lack of oversight in relation to staff training. The initial training matrix received had not been updated to reflect training that had been completed.”

Care with Pride

Inspection reports (3)