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Alina Homecare – Dorchester is a domiciliary care agency service providing personal care to people in their own homes. At the time of our inspection, they were providing personal care to 11 people and a live-in care service with personal care to 3 people who lived in Dorset. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene. Where they do, we also consider any wider social care provided. The assessment took place between 19 March 2026 and 31 March 2026. We visited the location's office on 19 March 2026. We gave the service notice of the inspection. This was because it is a small service and we needed to be sure that the provider would be available to support the inspection. During the inspection we assessed the quality statements under all key questions of safe, effective, caring, responsive and well led. This is the first assessment for this newly registered service. People received safe, personalised care that met their needs. Staff were aware of their responsibility to identify and report potential abuse. People’s medicines were managed safely. Staff completed safeguarding training and were confident any concerns raised would be properly dealt with. There were enough staff to meet people’s needs, and people were supported by a consistent staff team. People were complimentary about the staff and positive relationships had been developed. People had a person–centred and comprehensive care plan, which they helped devise and review regularly. Staff had been recruited safely with all pre-employment checks completed prior to them starting. Staff were well supported in their role with good access to training and supervision. Staff felt able to speak openly with the registered manager. The registered manager had implemented systems to facilitate good communication, and processes to record and learn from any incidents, accidents or complaints that occurred. A regular programme of spot checks was in place to review the quality and safety of care delivery. The provider had established a process of learning from events that had either put people and staff at risk of harm, or had caused them harm, to improve the service. Openness and transparency about safety was actively encouraged and embedded in the service.
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