Amethyst Home Care Limited received an overall rating of Good across all five key questions at its September 2022 inspection, maintaining the same rating as its previous inspection in July 2018. The service demonstrated strong person-centred care, safe medicines management, good staffing consistency, and effective registered manager oversight with no failure themes identified.
Strengths
· Registered manager had direct care involvement giving strong understanding of people's needs and preferences
· Good medicines management with frequent checks by registered manager and records in line with best practice
· Excellent staff timekeeping with no missed visits reported by people using the service
· Consistency of care with people receiving support from the same small number of staff who knew them well
· Staff received regular training including dementia, moving and handling, infection control, MCA, and equality and diversity
Quality-Statement breakdown (18)
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Continuous learning and improving care; Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people using the service; Working in partnership with othersGood