Abacus Care Solutions Ltd received an overall Good rating following a focused inspection of Safe and Well-led domains, with ratings for Effective, Caring and Responsive carried forward as Good from the previous 2018 inspection. The service demonstrated safe, person-centred care delivery underpinned by robust risk management, effective governance and a supportive, open leadership culture.
Strengths
· People and relatives consistently reported feeling safe and satisfied with care delivered by a regular, familiar staff team
· Personalised, detailed risk assessments covering all areas of potential risk guided staff in supporting people safely
· Medicines were managed and administered safely by appropriately trained staff
· Safe recruitment practices including enhanced DBS checks were consistently followed
· Strong infection control practices with adequate PPE supply and trained staff
Quality-Statement breakdown (8)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and management; learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood