moderate“relatives had signed the care plan on their behalf and it was not clear from records if these relatives had power of attorney to consent on the persons behalf.”
minor“the second referee had failed to respond to the follow up requests by the service and these requests had not been recorded to evidence this.”
consent capacity
1 finding
moderate“For two people, who may lack the mental capacity to consent to their care plans, evidence of mental capacity assessment and best interest discussions needed to be improved.”
communication with families
1 finding
minor
“The registered manager was not aware of the Accessible Information Standard. This requires the service to ask, record, flag and share information about people's communication needs.”