ReadyCQC — A weekly field guide to CQC home-care regulation

ReadyCQC

criticalGovernance — “We found no evidence of provider oversight or auditing. This meant gaps in the day-to-day governance and auditing systems within the service had not been identified by the provider.”
criticalStaffing levels — “Gaps in recruitment checks, records and references had not been addressed. The provider had not completed recruitment risk assessments to ensure staffs suitability to work with vulnerable adults.”
criticalStaff training — “Staff compliance with the provider's training schedule was inconsistent and we found gaps in aspects of training, including falls management and dementia.”
criticalSupervision / appraisal — “The provider had failed to ensure staff received appropriate support, training, professional development and appraisal. This was a breach of Regulation 18(2)(a).”
moderateMedication management — “When people had been identified as needing their medication to be administered covertly, there were no records or plans evidencing approval from the GP.”
moderateMissed or late visits — “People's call monitoring logs and daily records evidenced calls were not carried out at the scheduled times agreed in people's care plans.”
moderateCare planning — “The quality of people's care plans was inconsistent. In other areas of care plans, person-centred and detailed information was lacking.”
moderateConsent / capacity — “The provider did not always evidence when people's capacity had been assessed in line with the MCA. People's capacity had not been assessed in a decision or time specific way.”
moderateIncident learning — “We found no evidence the provider was carrying out analyses of accidents or incidents to identify areas for improvement.”
moderateComplaints handling — “One relative told us they had made several complaints to the registered manager in relation to late calls. They stated no improvements had been made.”
minorRecord keeping — “Information relating to communication with external professionals was not always recorded in people's care records.”
minorEnd-of-life care — “At the time of our inspection there was no evidence staff had completed end of life care training.”

FCNA Homecare

Inspection reports (2)