minor“knowledge varied with some staff not understanding the principles of the Act itself...the registered manager arranged for the bathing service team to complete refresher training in the MCA”
record keeping
1 finding
moderate“None of the three files we checked contained copies of any documents which confirmed staff identity. For example driving licence or passport.”
governance
1 finding
moderate“The manager of the service was not registered with the Care Quality Commission.”
care planning
1 finding
moderate“Six out of the seven files we viewed had not had their needs reviewed in line with the policy. Five of the files we viewed had not been reviewed since October 2015.”
person centred care
1 finding
minor“The views of people receiving either service were not actively sought to drive improvement and improve the quality of the service.”
other
1 finding
minor“A fire risk assessment was in place... However, this was due to be reviewed in January 2015 but had not been at the time of our inspection.”