First inspection of this newly registered domiciliary care agency rated Good across all five key questions, with strong person-centred culture, safe recruitment and well-supported staff. Minor improvements were needed in MAR auditing, care plan detail, fluid monitoring records and developing internal governance audits.
Concerns (5)
minor
Medication management
— “We found some gaps in signatures on MARs that were not supported by any explanation.”
minorRecord keeping — “People's care records did not include detailed guidance for staff about how to provide their care in a safe way.”
minorCare planning — “Some care plans required further development to ensure records reflected the personalised care staff provided.”
minorGovernance — “The service had a governance processes in place that was under development.”
minorOther — “we found gaps in daily monitoring records and staff were not aware of the ideal daily fluid intake for each person.”
Strengths
· Strong person-centred culture with staff described as going above and beyond
· Safe recruitment practices and consistent, familiar staffing with no missed or late calls
· Staff well trained, including in supporting people living with Alzheimer's, with positive feedback from healthcare professionals