Agency profile · CQC 1-9252143139

Hales Group Limited - North East

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Provider

Hales Group Limited

Gateshead · North East · Active since 25/0

Not RatedHome-careRM: Johnson, Molly

Overall rating

Not Rated

safeNot Rated

effectiveNot Rated

caringNot Rated

responsiveNot Rated

well-ledNot Rated

Last inspection

4 months ago

16/Jan/2026 - 00:00

Inspected 4 months ago

Overview Inspections (4)Findings (24)Owner-management Methodology

24 findings · 4 reports

Where the inspectors keep flagging things

missed or late visits2

staffing levels2

governance2

person centred care2

communication with families2

medication management2

incident learning

2

complaints handling2

Critical Moderate Minor

Inspection history

4 inspections on record

2026-01-16

0 findings

Not rated

2022-09-01

10 findings

Requires improvement

2022-03-24

14 findings

Inadequate

2021-10-30

0 findings

Not rated

Registered manager

Molly Johnson

MJ

CQC: Johnson, Molly

1 agency

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Contact & location

Where to find them

Address: Hypoint,Saltmeadows Road,Gateshead
Postcode: NE8 3AH
Phone: 1917371112
Website: https://www.halescare.co.uk
CQC ODS code: VNGKX
Registered with CQC: 25/09/2020

What they do

Services & specialisms

Service types

Homecare agenciesSupported housingSupported living

Specialisms

Caring for children (0 - 18yrs)Sensory impairmentsCaring for adults under 65 yrsDementiaLearning disabilitiesMental health conditionsCaring for adults over 65 yrsSubstance misuse problemsEating disordersPhysical disabilities

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