12/13 Church Walk, a domiciliary care agency in Trowbridge, received a Good rating across all five key questions at its first inspection in December 2021. The service demonstrated strong person-centred values, effective governance and quality assurance, well-supported staff, and positive outcomes for people including those with complex needs.
Strengths
· Person-centred care with staff treating people with dignity, respect and compassion, singing and playing music during personal care
· Strong registered manager who led by example, worked alongside staff in the community and maintained close relationships with people and relatives
· Effective safeguarding processes and staff knowledgeable about recognising and reporting abuse
· Medicines administration supported by thorough care plans, competency spot checks and audits to address recording gaps
· Good infection control practices throughout the pandemic with consistent PPE use and regular testing