minor“We were unable to view the incident form as it had been completed by the care worker and was in the person's home. The manager discussed with us how they were working on the procedure to ensure quicker access”
leadership
1 finding
minor“At the time of our inspection there was not a registered manager in post. The provider was acting as the manager for the service and they were in the process of applying to become the registered manager”
end of life care
1 finding
minor“A question on people's end of life care wishes was included as part of the initial needs assessment. The manager explained they were reviewing how to include this information in the care plan.”
communication with families
1 finding
minor“The manager told us they had sent a survey to people but had a low response rate so they were working on how to increase the feedback they received.”