moderate“We reviewed call data and found concerns with the timeliness of visits, short duration of calls and workers being booked to work in two places simultaneously.”
staffing levels
1 finding
moderate“People and relatives had mixed views about staff turning up on time. One person said, "The only issue I have is the time. I would like them to call earlier."”
other
1 finding
minor“In some historic instances of staff recruitment, the provider had not always captured people's entire employment history, capturing only the last three to five years of their history.”
record keeping
1 finding
minor“the provider did not always maintain the signed copy at the office, rather leaving them in people's home.”