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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Directory · 31 home-care agencies

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31

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Owner-managed shown

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Overall rating

Outstanding Good Requires improvement Inadequate Not rated

By Key Question

safe

Outstanding Good Requires improvement Inadequate

League table

31 agencies match

Sort✓Name Overall rating Last inspection Latest report ↑

#

Agency

Region

Rating

Last inspect

Reports

Findings

Aapna Services Ltd

Aapna Services Ltd · Middlesbrough

effective

Outstanding Good Requires improvement Inadequate

caring

Outstanding Good Requires improvement Inadequate

responsive

Outstanding Good Requires improvement Inadequate

well-led

Outstanding Good Requires improvement Inadequate

Owner-managed

✓Any Owner-managed Not owner-managed

Failure themes (extracted)

medication management missed or late visits care planning staff training ✓staff competency staffing levels supervision appraisal safeguarding incident learning governance ✓leadership person centred care communication with families complaints handling infection control record keeping consent capacity end of life care cultural competency other

Severity:critical moderate minor

Inspection report data

✓Any Has reports No reports

✓Any Findings extracted Not extracted

Inspection freshness

✓Any Inspected since 2024 Last inspected 2022–23 Last inspected ≤2021 Never inspected

Provider size

✓Any size Single branch 2–9 branches 10–49 branches 50+ branches

Region

East East Midlands London ✓North East North West South East South West West Midlands Yorkshire & Humberside

Framework

KLOE SAF ASC2026 unknown

Latest report date

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Puri, Anita

care planninggovernanceincident learning

North East

Requires improvement

3 years ago

4 (1✓)

7^4c

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Age UK - Northumberland

Age UK Northumberland · Northumberland

RM: Davies, Deborahcare planningcommunication with familiescomplaints handling

Aurora Home Care Ltd

Aurora Home Care Ltd · Northumberland

RM: Hoadley, Taracare planningcommunication with familiesgovernance

Bluebird Care (Northumberland South)

WA & S Associates Ltd · Northumberland

Education and Services for People with Autism Limited · Newcastle upon Tyne

RM: Hall, Ruthstaff competencystaffing levels

Butterwick Hospice

Butterwick Limited · County Durham

RM: Massingham, Allanacare planningconsent capacitycultural competency

Care Link Northern Limited★

Care Link Northern Limited · Hartlepool

RM: Ashley, Angelagovernanceleadershiprecord keeping

Care Matters (Homecare) Limited Darlington

Care Matters (Homecare) Limited · Darlington

RM: Broom, Michelleleadershipstaff training

Care and Protect UK

Care and Protect UK Limited · County Durham

Cera South Tyneside

Cera Homecare Limited · South Tyneside

RM: Riley, Jaynecommunication with familiesleadershipmissed or late visits

Comfort Call - Sunderland

Comfort Call Limited · Sunderland

RM: Donoghue, Nicolecommunication with familiescomplaints handlingleadership

Comfort Call-Stockton

Comfort Call Limited · Stockton-on-Tees

RM: Darby, Clairecommunication with familiesotherrecord keeping

Creative Support - Durham Services

Creative Support Limited · Stockton-on-Tees

RM: Bellwood-High, Allisonleadershipmedication managementstaff training

E2E Homecare★

E2E Homecare Ltd · Gateshead

RM: Tendai, Lynettecare planningcommunication with familiescomplaints handling

Requires improvement

Hales Group Limited - North East

Hales Group Limited · Gateshead

RM: Johnson, Mollycommunication with familiescomplaints handlinggovernance

Home Instead Tyne Valley

Tyne Valley Home Care LTD · Northumberland

RM: Webb, Angelagovernanceleadershipmedication management

Include 'In' Autism★

Include 'In' Autism community interest company · Sunderland

RM: Jevon, Aimeecare planningcommunication with familiesgovernance

Meadowvale Homecare Ltd

Meadowvale Homecare Ltd · Redcar and Cleveland

Mrs O's Caring Hands Homecare Limited★

Mrs O's Caring Hands Homecare Limited · Northumberland

RM: Wilson, Joancommunication with familiesmedication managementmissed or late visits

New Vision Care Services★

New Vision Care Services Limited · County Durham

RM: Ali, Petronellacare planninggovernanceincident learning

Possibilities North East Limited · County Durham

RM: Reine, Debragovernanceleadershiprecord keeping

Partners4Care Limited

Partners4Care Limited · Stockton-on-Tees

RM: Murray, Emma-Louisecare planningcommunication with familiescomplaints handling

Routes Healthcare (North East Limited)

Routes Healthcare (North East) Limited · Gateshead

RM: Cochrane, Glengovernanceincident learningleadership

SNE Care Services Ltd

SNE Care Services Ltd · Redcar and Cleveland

RM: Hugill, Traceycare planninggovernanceleadership

St Anne's Community Services - North Tyneside DCA

St Anne's Community Services · North Tyneside

RM: Peters, Annamariegovernanceincident learningleadership

The Robert Atkinson Centre

Thumhara Centre · Stockton-on-Tees

RM: Akhtar, Shaguftagovernanceleadershiprecord keeping

Time to Care Specialist Support Services Limited★

Time to Care Specialist Support Services Limited · Northumberland

RM: Simpson, Rosalindcare planningcommunication with familiescomplaints handling

TrinityPlus Healthcare Services

TrinityPlus Healthcare Services Ltd · Middlesbrough

RM: Akrill, Annettecommunication with familiesgovernanceincident learning

United Response - Newcastle DCA

United Response · Newcastle upon Tyne

RM: Wright, Denisecommunication with familiesgovernanceinfection control

Walker&Harrison Care

Walker & Harrison Care Limited · Middlesbrough

RM: Walker, Amygovernanceleadershipmedication management

Westhome Care Services Limited

Westhome Care Services Limited · Sunderland

RM: Goudie, Mariecare planningcommunication with familiescomplaints handling

Showing 31 of 31

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