iCare World Limited received a Good rating across all five key questions at its first rated inspection in January–February 2019. Minor recommendations were made regarding consistent documentation of staff training refreshers, supervisions, appraisals, and a gap in care plan detail for one injectable medication.
Concerns (4)
minor
Supervision / appraisal
— “Supervisions and appraisals were not consistently recorded to show how staff performance was monitored.”
minorStaff training — “evidence was not provided to demonstrate training had been refreshed to ensure knowledge was current.”
minorRecord keeping — “records were not consistently in place to evidence support provided.”
minorCare planning — “there was no detail in the care plan about what this medication was and any symptoms which required monitoring.”
Strengths
· Robust safeguarding systems and procedures in place; staff competent in recognising and reporting abuse
· Medicines managed safely with accurate MAR records, stock counts, and timely administration
· Sufficient staffing levels with robust recruitment processes including DBS checks and references
· Person-centred care plans regularly reviewed and inclusive of preferences, likes and dislikes
· Strong communication between staff and relatives; relatives spoke positively about care quality