Agency profile · CQC 1-4920880064

Hales Group Limited - Norfolk

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Provider

Hales Group Limited

Norfolk · East · Active since 20/0

InadequateHome-care

Overall rating

Inadequate

safeInadequate

effectiveInadequate

caringRequires improvement

responsiveRequires improvement

well-ledInadequate

Last inspection

7 months ago

02/Oct/2025 - 00:00

Inspected 7 months ago

Overview Inspections (3)Findings (10)Owner-management Methodology

10 findings · 3 reports

Where the inspectors keep flagging things

missed or late visits1

staffing levels1

person centred care1

record keeping1

governance1

complaints handling1

communication with families

1

leadership1

Critical Moderate Minor

Inspection history

3 inspections on record

2025-10-02

0 findings

Not rated

2024-06-07

10 findings

Requires improvement

2021-01-13

0 findings

Not rated

Contact & location

Where to find them

Address: First Floor, 17 Hellesdon Park Road,Norwich · Norwich
Postcode: NR6 5DR
Phone: 1603358639
Website: —
CQC ODS code: VN2W6
Registered with CQC: 20/04/2018

What they do

Services & specialisms

Service types

Homecare agenciesSupported housingSupported living

Specialisms

Sensory impairmentsCaring for adults under 65 yrsDementiaLearning disabilitiesMental health conditionsCaring for adults over 65 yrsSubstance misuse problemsEating disordersPhysical disabilities

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